FAQs

Home Cartel

DO YOU HAVE A PHYSICAL STORE?

 

While Home Cartel is focused on selling online, all our items can be viewed at our warehouse’ display >>

#673 Banawe St. corner Malaya St. Quezon City (we're on the second floor of Security Bank building).

We are open from 9:30am to 5:00pm - Mondays to Saturdays - Sundays are for appointments only.

 Kindly contact us at 0977-8255588 if you wish to visit.

HOW DO WE GO ABOUT FREE DELIVERY & INSTALLATION?

Our items are inclusive of FREE delivery and installation within Central Metro Manila only (excluding Alabang, Las Pinas, Paranaque, Novaliches, Antipolo, Marikina). Orders should reach an amount of Php 10,000 to avail our free delivery and installation services.

I LIVE IN THE PROVINCE, HOW CAN I HAVE MY ORDER DELIVERED?

For provincial addresses, we have our partner couriers ship the items to you and you may opt to pay for the SHIPPING FEE upon delivery. We crate the items for free if your order reaches Php 10,000.00 and above.

WHAT ARE YOUR PAYMENT OPTIONS?

    • CASH ON DELIVERY (checks not allowed)
    • BANK DEPOSITS (BDO, BPI and METROBANK)
    • CREDIT CARD (via Paypal, Visa and Mastercard)
    • CHECK PAYMENTS (please allow 3 days clearing before we can deliver your order)

    CAN I HAVE THE ITEM PICKED UP INSTEAD? 

    Yes - you can pick up your items at our warehouse from Mondays to Saturdays (9:00am to 5:00pm). For weekend pickups, please inform us a day ahead.

    DO YOU DO DEMOS?

    Yes! You may schedule a DEMO service with our team. Demo fee is Php 1,000.00 per 3 items (for Metro Manila only) and is refundable upon any purchase of our item.

    THE ITEM I WANT IS NOT AVAILABLE.

    Don't worry! Most of our items are replenished every 60-90days.

    DO YOU ACCEPT PRE-ORDERS?

    Yes we do. Please send us e-mail photo of item and we can quote you the price and lead time of arrival. We only require 30% down payment for the reservation of your item.

    I’M NOT SURE IF THE LIGHTING FIXTURE WILL FIT MY SPACE, HELP?

    No sweat! We have licensed interior designers to assist you for free! Just leave us a message or email and we will help you decide which one works for you!

    ARE YOU OPEN FOR COLLABORATION?

    We are open for anything! just leave us an email at hello@homecartel.net